Get in touch with us
- Chat with our team
- Average reply: under 1 minute
- [email protected]
- Replies within 24 hours
Support hours
- 24 hours × 7 days × 365 days
- Including IPL match nights
Service coverage
- All over India
- Hindi & English support
What To Ask Us
- New online cricket ID — tell us your preferred platform, or ask us to recommend one for your style of play.
- Deposits & withdrawals — payment help, transaction status, limit questions, and tracking any UPI transfer that's stuck in processing on the bank's side.
- Today's bonus offers — welcome bonuses, refill rates and match-day specials change often, sometimes daily during big tournaments; always ask before you deposit so the offer is applied to your payment.
- Platform issues — login problems, forgotten passwords and technical help, resolved in minutes from your registered number.
- Platform recommendations — tell us how you play (sessions or match odds, mobile data or wifi, casino or pure cricket) and we'll match you to the right platform from our Top 10 list in one reply.
- Responsible gaming requests — deposit caps, cool-off breaks, or a permanent limit on your account. These requests are honoured without argument and without "are you sure?" marketing.
What Happens After You Message Us
No phone trees, no ticket numbers, no "your query is important to us". Here's the actual flow, so you know what to expect the first time you write to us.
For a new ID: you say hi, we ask which platform you'd like (or recommend one after two quick questions about how you play), you complete the deposit, and your login arrives as a message — the whole conversation typically takes under five minutes, of which our part takes two.
For a deposit: send the amount to the payment details our team shares, forward your confirmation screenshot in the same chat, and watch your balance update. If a UPI transaction hangs in "processing" — it happens on bank side sometimes — tell us the UTR number and we'll track it down rather than leave you refreshing your app.
For a withdrawal: message the amount, and if it's your first payout, your UPI ID or account details. Payouts land in 5–15 minutes in normal hours. On heavy match nights we'll tell you the live queue time upfront — an honest "about 40 minutes tonight" instead of a vague "soon".
For a problem: describe it in one message with a screenshot if you have one. The person who replies is the person who fixes it — no transfers, no repeating yourself to three different agents.
Getting Faster Answers (And Staying Safe)
A few habits make support work better for both of us:
- Message from your registered number. Account actions — resets, withdrawals, limit changes — only happen from the number the ID was created with. It's your security lock.
- One chat, everything in it. Keep all your business in the same WhatsApp thread. That running history is your receipt for every promise and payment.
- Screenshots beat descriptions. "Deposit not credited" plus a payment screenshot gets solved in one reply instead of four.
- Save our number. WhatsApp treats saved contacts more reliably for media and calls — and you'll never fish through old chats to find us at a toss.
And one security rule worth repeating: we will never ask for your UPI PIN, OTP, or platform password. We set passwords, we reset them on request from your registered number — we never need you to tell us one. Anyone asking for a PIN or OTP while claiming to be us is a fraudster; block them and report it to us on the official number so we can warn other players.
If you ever feel a reply is taking too long, just write "still waiting" in the chat — it flags the conversation to the shift lead. We'd rather you nudge us than sit frustrated.
Honest Response Times, By Request Type
Support promises are easy to make and hard to check, so here are our real operating numbers — the same ones our shift leads are measured on.
New ID requests are the fastest lane: first reply typically under a minute at any hour, ID delivered within two minutes of deposit confirmation. Match nights don't slow this down because ID creation runs on a separate desk from payment processing.
Deposits credit within two minutes of your screenshot in normal conditions. The honest exception: during the last five overs of a marquee match, confirmations can take five to ten minutes because volume spikes exactly when everyone wants to top up for the finish. The fix is on your side and free — deposit before the match, not during the death overs.
Withdrawals land in 5–15 minutes through the day and evening. Post-midnight after a big win-heavy night, the queue can stretch to 30–60 minutes; when that happens we tell you the live estimate upfront rather than letting "processing" hang unexplained. A payout that will take an hour and says so beats one that promises ten minutes and takes three — that's a hill we'll die on.
Password resets and login issues resolve in under five minutes from your registered number. Platform-side problems — a market that settled oddly, a bet that isn't showing — take longer because we escalate to the platform's own back office: same-evening resolution is normal, twenty-four hours is the outer edge, and we chase it so you don't have to.
If any request ever falls outside these windows, say "still waiting" in the chat. It flags the shift lead, and the numbers above get audited against exactly those flags. Publishing our own scorecard keeps us honest — screenshot this page and hold us to it.
A word about the moments these numbers matter most. The single busiest support hour of any year is the last hour of an India World Cup knockout — deposits, session questions and withdrawal requests all spike together, and every provider in the country slows down whether they admit it or not. Our approach on those nights is triage with honesty: time-critical requests (live deposits, login failures during play) jump the queue, and everything else gets an upfront estimate instead of silence. If you're a planner, the practical takeaway is simple — do your funding and your questions before the anthem, and the biggest nights of the year will feel exactly like the quiet ones. The players who've been with us longest all message at 6 o'clock, not at the toss; there's a reason for that.
Support — Common Questions
Is support really 24×7?
Yes — staffed in shifts, including nights, weekends and public holidays. Reply times are fastest in the evening and around matches, but a 4 a.m. message still gets a human being, not an autoresponder — night-shift players will confirm it.
Can I call instead of messaging?
WhatsApp messages work best — they keep everything on record and let us share payment details safely. For anything complex, our team can voice-note you through it.
What languages do you support?
Hindi and English, and most of the team is comfortable in Hinglish — message in whichever you think in.
I changed my phone number — now what?
Message us from the old number if you still can, or from the new one with proof of identity for your account. We'll re-link your ID after verification — security first on this one.
How do I know I'm talking to the real team?
Only through the WhatsApp link on this website. We never DM first on Instagram or Telegram, and we never ask for OTPs or PINs — those two rules expose every imposter.
Can I give feedback or complain?
Please do — write "feedback" in your chat and it routes to the shift lead. The support playbook above exists because players told us what annoyed them elsewhere.